Privacy Policy – Alamalmeditour.com

1. Information We Collect

We may collect information such as:

• Full name, age, date of birth and gender
• Nationality and country of residence
• Phone number, WhatsApp number and email address
• Passport/identification and visa information
• Travel and accommodation details
• Emergency contact information
• Information about accompanying family members

When you request medical assistance, we may also collect medical and health information, including medical history, diagnosis, symptoms, prescriptions, laboratory reports, X-rays, CT scans, MRI scans and other treatment-related documents.

We collect only information reasonably necessary for the requested service.

2. How We Collect Information

Information may be provided directly by you through our website, enquiry forms, email, telephone, WhatsApp or other communication channels.

Where appropriate and authorised, information may also be received from your family member, representative, hospital, doctor or service provider for the purpose of arranging your requested services.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Arrange doctor consultations and hospital appointments
• Coordinate treatment and admission
• Obtain treatment opinions or estimates
• Arrange visa, travel, accommodation and transportation
• Communicate treatment and travel arrangements
• Process payments where applicable
• Provide customer support
• Improve our website and services
• Prevent fraud or misuse
• Comply with applicable laws and regulations

We do not use your medical information for unrelated advertising purposes.

4. Medical Information & Confidentiality

We understand that medical information is highly sensitive.

When necessary to provide healthcare coordination, relevant medical information may be shared with hospitals, doctors or healthcare professionals involved in evaluating or arranging your treatment.

We do not sell or rent patient medical records or personal information.

We also do not knowingly publish identifiable patient medical information for promotional purposes without appropriate permission where required.

5. Our Role in Medical Treatment

Alamalmeditour.com provides medical tourism and healthcare coordination services.

Medical diagnosis, treatment decisions, surgery, prescriptions and clinical care are provided by qualified doctors and healthcare institutions.

We do not replace the professional judgment of your treating doctor and cannot guarantee a particular medical outcome, recovery or cure.

6. Sharing Your Information

We may share relevant information with:

• Hospitals and doctors
• Travel, visa and accommodation partners
• Airport transfer and transportation providers
• Payment service providers
• Technology, hosting and communication service providers
• Government or legal authorities when legally required
• Relevant parties in genuine emergencies where necessary to protect health or safety

We aim to share only information reasonably necessary for the relevant purpose. We do not sell your personal information.

7. International Data Transfer

Because medical tourism involves international patients, hospitals and service providers, your information may sometimes be transferred to or accessed from another country for the purpose of arranging your requested medical or travel services.

Where applicable, we take reasonable steps to handle such transfers in accordance with relevant data-protection requirements.

8. Medical Documents & Passport Information

If you provide passport copies, medical reports, prescriptions, scans, laboratory reports or visa documents, we use them for the purpose for which they were provided.

We recommend that you provide only documents reasonably required for your requested service and avoid sharing unnecessary sensitive information.

9. Data Security

We take reasonable technical, administrative and organisational measures to protect your information against unauthorised access, misuse, loss, alteration or disclosure.

Security measures may include access controls, authentication, secure systems, encryption where appropriate and monitoring.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information only for as long as reasonably necessary for:

• Providing requested services
• Healthcare coordination
• Business and accounting records
• Resolving disputes
• Preventing fraud
• Meeting legal and regulatory requirements

When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of, subject to applicable requirements.

11. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse traffic, improve user experience and maintain security.

You can control or disable cookies through your browser settings, although some website features may be affected.

12. Communication & Marketing

We may contact you through email, telephone or WhatsApp regarding your enquiry, consultation, treatment, payment or travel arrangements.

Where legally permitted and where appropriate consent has been obtained, we may also send promotional or informational communications.

You may opt out of marketing communications at any time. Opting out of marketing will not affect essential service-related communication.

13. Your Privacy Rights

Subject to applicable law, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where applicable
• Opt out of marketing communications
• Raise a privacy-related complaint

Requests can be made using the contact details below.

14. Third-Party Websites & Services

Our website may contain links to hospitals, airlines, hotels, payment providers and other third-party websites.

Those websites operate under their own privacy policies and terms. Alamalmeditour.com is not responsible for the privacy or security practices of third-party websites.

Where patient reviews, photographs or testimonials are used for promotional purposes, we will seek appropriate permission where required.

15. Changes & Contact Us

We may update this Privacy Policy when our services, technology, privacy practices or applicable laws change. The latest version will always be published on this page with the updated date.